Frequently asked questions
These frequently asked questions cover the essentials for new and regular Live Casino House players. They are sorted into four groups, account, bonuses, deposits and withdrawals, and games and safety, and each short answer points to the page with the full detail.
On this page
The answers below are kept short on purpose. Where a figure can change, such as a limit or a processing time, the answer tells you where to find the current number instead of quoting one.
Account
Who can open a Live Casino House account?
Adults aged 18 or over, in places where online gaming is permitted. Each person, household and IP address may hold one account.
What do I need to sign up?
A username, a password and a mobile number. A referral code is optional. The registration guide goes through the form field by field.
I forgot my password. How do I reset it?
Use the forgotten-password option on the login form. A one-time code is sent by SMS to the mobile number on your account. The login guide explains what to do if you no longer have that number.
How do I keep my account secure?
Turn on two-factor authentication and use a password you use nowhere else. Support never asks for your password or an OTP, so refuse anyone who does.
Bonuses
Which welcome bonuses are there?
Five, and you choose one: the First Deposit Bonus up to 8,888,000 VND, 100% up to 1,500,000 VND for slots, the same for fishing, 100% up to 2,000,000 VND for sports, or 50% up to 1,500,000 VND for virtual games. Live casino has no welcome bonus. All terms are on the promotions page.
How do I claim a deposit bonus?
Press GET BONUS while making the deposit. Most offers need at least 100,000 VND, and the slots, sports and fishing welcome bonuses need 200,000 VND.
What does wagering x10 mean?
It is the total you must bet before withdrawing. With the First Deposit Bonus, a 1,000,000 VND deposit earns 228,000 VND, and x10 on deposit plus bonus is 12,280,000 VND in bets.
Should I take a bonus or play for cashback?
They are alternatives, because an active bonus pauses points, rebate, cashback and refer-a-friend rewards. Compare the bonus and its wagering with what your level pays. The VIP club page has the rates.
Deposits and withdrawals
How can I deposit?
By bank transfer or QR payment in the cashier, in Vietnamese Dong. The deposits and withdrawals guide has the steps for both directions.
Where do I find withdrawal limits, fees and times?
In the cashier, or from live chat. These figures can change, so they are not quoted on this site. A verified account with no active bonus meets the fewest delays.
Why am I asked for documents?
Verification may be requested before a withdrawal. It confirms your age and identity and that the bank account is yours, so your balance is paid to you and nobody else.
When does a bonus stop blocking a withdrawal?
When its wagering is complete. A bonus can also be cancelled through support, and it ends by itself when your balance falls under 5,000 VND. Winnings above an offer’s maximum withdrawal are forfeited.
Games and safety
Which games does Live Casino House have?
More than 6,800 games from 57 providers. That includes 6,100+ slots, live tables from nine studios, four sportsbooks, 30+ fishing games and 25 crash games.
Who regulates Live Casino House?
The operator, SOLARIS INNOVE LIMITADA, is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-192407026-FI2. The games themselves come from outside studios.
How do I contact support?
Use live chat inside the platform, which the brand describes as available 24/7, or write to support.vn@livecasinohouse.com. Give your username, never your password.
What if gaming stops being fun?
Stop and contact support to request a break or the closure of your account. The responsible gaming page lists warning signs and practical limits you can set yourself.