How to contact Live Casino House support
You can contact Live Casino House support by live chat inside the platform at any hour, or by e-mail when a written record helps. This page shows which channel suits which problem and what to put in your message so it is solved in one reply.
On this page
Ways to contact Live Casino House support
Live chat is the main way to contact Live Casino House support, and the brand describes it as available 24/7. The other channels are useful for documents, news and community.
| Channel | Where | Best for |
|---|---|---|
| Live chat | Inside the platform | Urgent account, deposit, withdrawal and bonus questions, at any hour |
| support.vn@livecasinohouse.com | Sending documents or screenshots, and anything where you want a written record | |
| Telegram community | t.me/CongDongLCHVN | Announcements and promotion news, not account details |
| facebook.com/LCHouseVN | Brand updates and news |
The brand also posts on Instagram (instagram.com/lchvietnam) and X (x.com/lch615925617050). Treat every social channel as a public space, and never post your username, phone number or payment details there.
What to include in your message
Most second and third replies exist because the first message left out a detail. Give support everything at once.
- Your username and the mobile number registered on the account, never your password.
- What happened and what you expected, in one or two sentences.
- For payments. The amount in VND, the date and time, the method (bank transfer or QR payment) and the bank receipt.
- For bonuses. The name of the offer and whether you pressed GET BONUS.
- For games. The game and studio, the time of the round and the round ID if the game shows one.
- For technical faults. The device and browser you used, with a screenshot of the error.
Open live chat on the platform
Compliance contact
If support’s answer does not settle a matter, or your question concerns the licence, write to the operator’s compliance team at compliance@solarisinnove.com. Explain what you already raised with support and give the dates, so the case does not start from zero. The operator is SOLARIS INNOVE LIMITADA, licensed in Anjouan under number ALSI-192407026-FI2.
Staying safe when you ask for help
Support never asks for your password or a one-time code (OTP), whether in chat, by e-mail or on social media. Anyone who does is not support.
Start live chat from inside the platform, not from a link someone sends you, and pay deposits only through the cashier. People posing as agents in comment sections and private messages are a common trick, and the usual aim is your login or a transfer to a personal account.
Answers you may find faster on this site
Many questions are already answered here. Try the FAQ for quick answers, the deposits and withdrawals guide for payment steps and delays, the promotions page for bonus terms and the login guide for access and password resets. If you want to pause or close your account, the responsible gaming page explains how to ask.
Contact and support FAQ
Is live chat open at night and at weekends?
The brand describes its live chat as available 24/7. It sits inside the platform, so open the platform from this site and start the chat there. For anything that needs attachments, e-mail is the better choice.
Which language should I write in?
The platform runs in English and Vietnamese, so write in either. Keep sentences short and include figures and times, which leaves less room for misunderstanding.
How do I reach support if I cannot log in?
Use e-mail, which does not depend on your login. Give your username and registered mobile number and describe what happens when you try to log in. Do not send your password.
How do I make a complaint?
Raise it with support first, by chat or e-mail, with the details listed above. If the answer does not resolve it, write to compliance@solarisinnove.com and include the dates of your earlier contact and the reply you received.